Some members of Fitness Connection in Raleigh say they discovered charges amounting to thousands of dollars to their bank and credit cards - something the fitness company is blaming on a processing error.
Jeff Skeen, chief executive officer of Titan Fitness, the parent company of Fitness Connection, said Wednesday that Visa customers being charged an annual maintenance fee of $29.99, were inadvertently charged $2,900 by a third-party credit card vendor .
Skeen said the processing error was a nationwide issue affecting customers of many other companies as well.
It's affecting about 2 percent of Fitness Connection customers, he said.
"Although this is not our fault, we will make sure our customers are 100 percent covered and protected," Skeen said.
Anyone affected by the charge should send their name, phone number, the name and location of their fitness club, the amount they were charged and a copy of their credit card or bank statement showing the charge to refund@jonasfitness.com.
Fitness Connection is located in three states, with 13 locations in North Carolina, including three in Wake County.